Contact The Time Machine Shop
Have a question? We’re here to help.
Whether you have a question about an order, preorder, product, shipping, or something you’re thinking about adding to your collection, feel free to reach out.
The Time Machine Shop is a small, collector-focused business, and we believe you should feel comfortable knowing there are real people behind the shop when you need assistance.
Get in Touch
Customer Support:
support@thetimemachineshop.com
You can also use the contact form below to send us a message directly.
We typically respond to customer inquiries within 1–2 business days. During weekends, holidays, major product releases, or conventions, responses may take a little longer.
Order Questions
Already placed an order?
Please include your order number and the email address used to place your order when contacting us. This helps us locate your order and respond as quickly as possible.
We can help with questions about:
- Order status
- Shipping and tracking
- Preorders
- Product availability
- Damaged or incorrect items
- Returns and order issues
- General product questions
Questions About a Preorder?
We know waiting for a collectible can be difficult—especially when release dates change.
Preorder arrival and release dates are estimates and may change due to manufacturers or distributors. If you have a question about a preorder you've already placed, send us your order number and we'll be happy to check the latest information available for your item.
Collectors Helping Collectors
The Time Machine Shop was built by collectors for collectors.
We carry officially licensed collectibles from brands and fandoms we love, and we take the same care with your order that we'd want someone to take with ours.
If you're unsure about a product, preorder, shipping, or anything else before placing your order, ask us. We'd rather help answer your question so you can feel confident about your purchase.
- James & Lana
The Time Machine Shop
By Collectors. For Collectors.
Customer Support: support@thetimemachineshop.com